Important Notice
eVitals users, please contact your facility administrator for eVitals assistance.
Please use the published resources or contact the Stakeholder hotline, 800-323-9613, with case-level questions. Vital Records Public Offices are not equipped to assist with user account questions.
For concerns or issues, please use the below links to send your request to the proper team.
Please be sure to include your facility name and Keystone Key ID (b- account or CWOPA). Please do not send multiple emails for the same issue!
For FACILITY ADMINISTRATORS Only:
We are holding Virtual Office Hours through Train PA. Register for the appropriate session.
- Facility Administrator Pending Access: https://www.train.org/pa/course/1123937/live-event
- Facility Administrator Keystone ID Password Issues: https://www.train.org/pa/course/1123939/live-event
For Users:
If have log-in questions, contact your facility administrator.
If you have case-level questions, refer to the user training guides in under the “Resources” tab in the reporting classes inon these Train PA courses:
- For Funeral Homes: https://www.train.org/a/course/1122399/documents/39749/content/
- For MEs / Coroners: https://www.train.org/a/course/1122402/documents/39752/content/
- For Medical Facilities: https://www.train.org/a/course/1122400/documents/39751/content/
For the Stakeholder Hotline, call 800-323-9613. Due to the extremely high volume of calls, know that the wait times for the Stakeholder hotline are very long.
- Training Concerns – RA-DHEVITALSONBOARD@pa.gov
- Approval Concerns – RA-DHEVITALSONBOARD@pa.gov
- Admin/Facility Setup Concerns – RA-DHEVITALSFAHELP@pa.gov