eVitals Onboarding FAQs

My Facility Administrator Access is “Pending”.

Verify you have completed the Facility Administrator in Train PA. For us to approve access, you must have a training certificate in your name, matching your name in eVitals, for the “PA-BHSR: eVitals (Stakeholders) Facility Administrators Training”.
Verify your facility registered with Keystone Key (aka “IDM”). All facilities that registered with IDM are listed here.
If your facility is not listed EXACTLY (must be an exact match) as shown, an authorized representative of the facility must complete the eVitals Facility Registration Form.
IMPORTANT: Your facility MUST be on this list! Even if you found it in eVitals already, if its not on this list that means it hasn’t been linked across through IDM properly and therefore is fully registered. YOUR FACILITY MUST BE REGISTERED!

Use the wildcard search. In eVitals the wildcard is %. So to find ABC Funeral Home, INC you would want to search % ABC %, then search by ALL.

Follow steps 2, 4, and 5 in the eVitals Sign Up | Department of Health | Commonwealth of Pennsylvania. You must be the listed facility Administrator on the original facility onboarding form.

STEP 2: You must attend a required Attend an eVitals Facility Administrator live webinar
STEP 4: You must request a Keystone Key Business Partner ID (If you already have one, skip this task)
STEP 4: You must register you Keystone ID with eVitals
STEP 5: You must request eVitals access (STEP 5). VERY IMPORTANT: Request access as the FACILITY ADMINISTRATOR role.

After you are approved as the Facility Administrator you still need to assign yourself the appropriate user roles (ex Coroner, Funeral Home Director, Medical Certifier, etc.)
You need to perform the following as per your Facility Administrator Training:
- Login to eVitals and enter the facility you need additional permissions for. (If you only have one facility you will be on page with Preferred Queues).
- Select hamburger menu toward top left.
- Select Admin Tab.
- Select Search Users.
- Enter your last name.
- From list find your (b-) user id and select Edit.
- Go to Assign Roles Tab.
- Select the role you need.
  - Reference guide for Facility Admins can be found by selecting the question mark in the upper right corner. This will guide you to the role you should assign.

Log into eVitals.
Navigate to the Main category in the navigation menu.
Select New Facility Request.
Click the Look Up… button to open the facility look up window.
Enter part of the facility they need to access between the wildcard character like in the screenshot and click the Search button.
Locate the facility in the results and click Select to add it to their request.
Complete the remaining contact information. Enter the Job Title and Required Role for the Funeral Directors, their email address, and their FD License #.
Click the Add Facility button to add it to the request.
Click the Save button. Whomever the facility administrator is will then have to approve the request and add their FH Director job role to their profile so they can create cases, sign cases & amendments, order DCs, etc.