What do I need to do?

Patients:

60 days before the expiration date of your patient certification and ID card, you will receive an email letting you know that it is time to obtain a new patient certification.

You can get a patient certification from any registered practitioner. You do not have to see the same doctor who issued your initial patient certification.
 
Once the doctor certifies you, if your annual payment is up to date, a new card will be printed and mailed to you at the address listed in your patient portal under 'profile settings'.  Please log into your account using the following link: https://padohmmp.custhelp.com/app/login. Log in as a returning user and confirm the address is correct.
The new card will start after the expiration date of the original card.  You should continue to use your current card until the renewal card's issue date.

Payments are not tied to the ID card and are instead made annually.  30 days before your annual renewal fee is due, you will receive an email with instructions for making the $50 payment (or $0 if you qualify for a fee reduction).  This fee is paid once every 12 months, regardless of how many cards/certifications you may be issued. Be sure to watch for this email and pay the annual fee by the due date listed to avoid any lapse in card activation.

Caregivers:

 60 days prior to the expiration date of your caregiver ID card, you will receive an email detailing your next steps.